Terms of Service

By accessing or using Wing's services, website, or mobile applications, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services. These terms apply to all visitors, users, and others who access or use our services. We reserve the right to update these terms at any time, and your continued use of our services constitutes acceptance of any changes.

Wing provides digital eSIM data plans for international travelers. Our services include: • Purchase and delivery of eSIM profiles via QR code • Mobile data connectivity in supported destinations • Customer support for technical assistance • Account management and order tracking Our eSIM products are data-only services and do not include voice calls or SMS messaging unless explicitly stated.

To use Wing services, you must: • Be at least 18 years of age or have parental consent • Have a compatible eSIM-enabled device • Provide accurate and complete information during purchase • Have a valid payment method We reserve the right to refuse service to anyone for any reason at any time.

All purchases are processed securely through our payment partners. By making a purchase, you agree that: • You are authorized to use the payment method provided • All information you provide is accurate and complete • Prices are subject to change without notice • All sales are final once the eSIM has been delivered Payment is collected at the time of purchase. Your eSIM will be delivered to your email immediately after successful payment.

Due to the digital nature of our products: • Refunds are available within 14 days of purchase if the eSIM has not been installed or activated • Once an eSIM is installed on a device, it cannot be refunded • If you experience technical issues preventing activation, contact our support team • Partial refunds may be provided at our discretion for unused data To request a refund, contact our support team with your order number and reason for the request.

You agree to use Wing services only for lawful purposes. You may not: • Use our services for any illegal activities • Attempt to circumvent usage limits or restrictions • Resell or redistribute our eSIM products without authorization • Use automated systems to abuse our services • Violate any local laws in your destination country We reserve the right to terminate service for violations of these terms.

Your privacy is important to us. Our data practices are governed by our Privacy Policy. Key points: • We collect only information necessary to provide our services • Your payment information is processed securely by our payment partners • We do not sell your personal information to third parties • Usage data is collected to improve our services For full details, please review our Privacy Policy.

To the maximum extent permitted by law: • Wing is not liable for any indirect, incidental, or consequential damages • Our total liability is limited to the amount you paid for the service • We do not guarantee uninterrupted or error-free service • Network availability depends on local carrier infrastructure We provide our services "as is" without warranties of any kind, express or implied.

We provide customer support through: • In-app chat support (24/7) • Email support at support@wing.travel • WhatsApp support We aim to respond to all inquiries within 24 hours. For urgent technical issues, please use our live chat feature.

We may terminate or suspend your access to our services immediately, without prior notice, for: • Violation of these Terms of Service • Fraudulent or illegal activity • Non-payment or payment disputes • At our sole discretion for any reason Upon termination, your right to use our services ceases immediately.

These terms are governed by and construed in accordance with applicable laws. Any disputes arising from these terms or our services shall be resolved through binding arbitration or in the courts of competent jurisdiction.

For questions about these Terms of Service, please contact us: • Email: legal@wing.travel • Support: support@wing.travel • Website: www.wing.travel/support Last updated: January 2025