Install Your eSIM
In 5 Minutes
Follow our step-by-step guide to install and activate your Wing eSIM. No technical knowledge required.
Before You Start
- Connect to WiFi - you need internet to download the eSIM
- Have your QR code ready (from your confirmation email)
- Check your device supports eSIM
- Install before your trip - don't wait until you arrive
iPhone / iPad Installation Steps
Open Settings
Go to Settings > Cellular (or Mobile Data)
💡 Look for the gear icon on your home screen
Add eSIM
Tap 'Add eSIM' or 'Add Cellular Plan'
💡 You may see 'Set Up Cellular' on newer iPhones
Scan QR Code
Choose 'Use QR Code' and scan the code from your email
💡 Make sure you have good lighting and hold steady
Confirm Installation
Tap 'Continue' and wait for the eSIM to activate
💡 This usually takes 30 seconds to 2 minutes
Label Your Plan
Name it 'Travel' or 'Wing' for easy identification
💡 This helps you switch between plans easily
After Installation
Activation
Your eSIM will automatically activate when you arrive at your destination and connect to a local network. No action needed!
Enable Data Roaming
Make sure to enable data roaming for your Wing eSIM in settings. Don't worry - you won't be charged extra roaming fees.
Keep Your Number
Your primary SIM stays active for calls and texts. The Wing eSIM is data-only, running alongside your regular plan.
Restart If Needed
If you don't see a connection after landing, try restarting your device. This refreshes network settings.
Troubleshooting
QR code won't scan
- Ensure good lighting and clean camera lens
- Try increasing screen brightness on the QR code
- Enter activation code manually if available
eSIM won't activate
- Check you have a stable WiFi connection
- Restart your device and try again
- Ensure your device supports eSIM
No data connection
- Enable data roaming in settings
- Select the eSIM for mobile data
- Restart your device after arriving
Can't find eSIM settings
- Update your device to the latest OS
- Check if your device model supports eSIM
- Contact your carrier - some lock eSIM features