Privacy Policy

Wing ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and eSIM services. By using our services, you consent to the data practices described in this policy. If you do not agree with our policies, please do not use our services.

We collect information that you provide directly and information collected automatically: Personal Information You Provide: • Name and email address (for account and order delivery) • Phone number (optional, for support purposes) • Payment information (processed securely by our payment partners) • Device information (for eSIM compatibility) Automatically Collected Information: • Device type and operating system • IP address and approximate location • Browser type and language preferences • Usage data and interaction with our services • Cookies and similar tracking technologies

We use the information we collect to: • Process and deliver your eSIM orders • Send order confirmations and important updates • Provide customer support and respond to inquiries • Improve our services and user experience • Detect and prevent fraud or abuse • Comply with legal obligations • Send marketing communications (with your consent) We do not sell your personal information to third parties.

We may share your information with: Service Providers: • Payment processors (for secure transactions) • eSIM providers (to activate your service) • Email service providers (for communications) • Analytics providers (to improve our services) Legal Requirements: • When required by law or legal process • To protect our rights or property • To prevent fraud or security threats • In connection with a business transfer All service providers are bound by confidentiality agreements.

We implement appropriate technical and organizational measures to protect your personal information: • Encryption of data in transit and at rest • Secure payment processing (PCI-DSS compliant) • Regular security assessments and updates • Access controls and authentication • Employee training on data protection While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

We retain your personal information for as long as necessary to: • Provide our services to you • Comply with legal obligations • Resolve disputes and enforce agreements • Maintain business records Order and transaction data is retained for 7 years for legal and accounting purposes. You may request deletion of your account data at any time, subject to legal retention requirements.

Depending on your location, you may have the following rights: • Access: Request a copy of your personal data • Correction: Request correction of inaccurate data • Deletion: Request deletion of your data • Portability: Request transfer of your data • Objection: Object to certain processing activities • Withdrawal: Withdraw consent for marketing To exercise these rights, contact us at privacy@wing.travel. We will respond within 30 days.

We use cookies and similar technologies to: • Remember your preferences • Analyze website traffic and usage • Provide personalized content • Enable social media features Types of cookies we use: • Essential cookies (required for functionality) • Analytics cookies (to understand usage) • Marketing cookies (for relevant advertising) You can control cookies through your browser settings. For more details, see our Cookie Policy.

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place: • Standard contractual clauses • Data processing agreements • Compliance with applicable data protection laws By using our services, you consent to the transfer of your information to countries that may have different data protection laws.

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to delete such information.

We may update this Privacy Policy from time to time. We will notify you of any material changes by: • Posting the new policy on our website • Sending an email notification (for significant changes) • Displaying a notice in our applications Your continued use of our services after changes constitutes acceptance of the updated policy.

For questions or concerns about this Privacy Policy or our data practices: Email: privacy@wing.travel Support: support@wing.travel Website: www.wing.travel/support Data Protection Officer: Email: dpo@wing.travel Last updated: January 2025