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After purchase, you'll receive a QR code. Simply scan it with your phone's camera (iPhone) or go to Settings > Network > Add eSIM (Android) and scan the code. The eSIM will be installed automatically.

Your eSIM activates automatically when you arrive at your destination and connect to a local network. The validity period starts from the first connection, not from purchase.

Most modern smartphones support eSIM, including iPhone XS and newer, Google Pixel 3 and newer, and Samsung Galaxy S20 and newer. Check your phone's settings for eSIM support.

Our eSIMs are data-only plans. You can use apps like WhatsApp, Telegram, or FaceTime for calls and messages over data.

You can top up your eSIM with additional data packages from the app. Simply go to My eSIMs and select 'Add Data' on your active eSIM.

If you experience connectivity issues within 24 hours of arrival at your destination, contact us for a full refund. Unused eSIMs can be refunded within 30 days of purchase.